At Fred. Olsen Business Travel we believe that by working harder for our customers we forge strong working relationships that will exceed expectations.
We never compromise on our award winning service and continuously strive to offer choice and flexibility whilst embracing the challenges of an ever changing industry. As an independent agency our team of experienced consultants are waiting to make YOUR job easier.
From flights, to chauffeur transfers, from hotel reservations to car hire, Fred. Olsen Business Travel Management can fulfil your every need.
Fred. Olsen Business Travel provide you with a full corporate travel service. We can help you to take your business further by:
You have everything you need to know at your fingertips. you know the benefits of the services we provide and how we can help you and your business, we are just a phone call away...
Fred. Olsen Business Travel is a trading name of Fred. Olsen Travel and is owned by Fred. Olsen Ltd.
Established in 1988, Fred. Olsen Business Travel is an independent agency which allows us to offer a selection of travel options without being restricted to preferential suppliers. Our team of highly qualified business travel specialists have a combined 100 years of industry experience.
We aim to deliver a comprehensive, personal and impartial Travel Management service of the highest quality - 24 hours a day.
Fred. Olsen Business Travel can offer a full range of services with competitive rates. As part of the consortia Advantage, which gives us access to preferential fares and rates with 149 suppliers relevant to Business Travel..
We deliver a comprehensive, personal and impartial service which is on hand 24 hours a day ensuring our service is of the highest quality. We will use our reservation systems, bed banks, commercial agreements and corporate rates as well as search the internet for the most cost effective options.
Client focused
We work with you to gain an in-depth understanding of your business, what your travellers and travel bookers need in order to ensure that our business travel service exceeds your expectations
Immediate, continuous cost savings
We will always offer you the best deal we can for you or your group.
Proactive account management
A choice of fully managed or on-line service options. We combine the significant cost benefits that automation brings with the cost-efficiencies that our expert team delivers, day in, day out.
Accurate, meaningful management information
We will listen to what you need and customise this to what is important to your business. Our use of technology, staff expertise and attention to detail, alongside diligent business processes, all contribute towards a service proposition our valued clients can rely upon.
Surety and continuity of service
More and more businesses are entrusting us to cost-effectively manage their corporate travel, leaving you free to focus on your business and your clients needs.
Book with Confidence. We are a Member of ABTA (membership no. 96925) which means you have the benefit of ABTA's assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available. Check our ABTA membership
At Fred. Olsen Business Travel we have the benefit of an unbiased computerised reservation system (CRS) called Sabre. Sabre allows our staff to search the airlines, world-wide for routes to your preferred destination. Our system can obtain real-time availability ensuring that the fares given are the most up to date.
Complex itineraries are required more and more frequently. We utilise our systems and experience to offer the best seat for you. Whether it is based on fare or routing, our choice of airlines and fares are considerable from upper class tickets to low cost, ‘no frills’ airlines we’ve got it covered.
Our CRS displays availability by class and indicates to our staff the conditions and limitations associated with the reservation. As a general rule, fixed fares booked well in advance will be cheaper, but there will be penalties for changing.
The most expensive ticket prices are associated with fully flexible, fully changeable and fully transferable tickets.
Fred. Olsen Business Travel also have access to Net tickets. These tickets will produce substantial cost savings, but will be more restricted and will carry penalties for cancellation or change. More importantly, this type of ticket will not be transferable to another carrier.
No-Frills Carriers provide competitive ticket prices but may involve use of airports remote from city centres. Fares normally increase closer to the departure date and become less competitive with the schedule carriers. The majority of carriers allow name and flight changes – at a cost. Taxes for unused or cancelled flights are not returned. Fred. Olsen Business Travel will search all available methods to meet a preferred itinerary. In some cases and to meet timing constraints, the ideal solution may require a mix of low-cost and schedule carrier.
There are various internet search engines in the market-place that purport to offer all options. Net and consolidated fares would not necessarily be available to them. Also, many of the sites are biased, and some do not offer last-minute availability. None that we know will allow an option to be held. Their systems depend on confirmed bookings. This practice runs counter to the norm in business travel, where last-minute changes are inevitable and part and parcel of the business travel trade.
Dynamic packaging is a system where all elements of travel (air, car-hire and hotel) are offered from one source but by separate suppliers. No single agency takes responsibility for all the elements – it is a case of ‘buyer beware’ in the event that not all the elements are produced. Changes to one element will not be triggered by changes in another.
Whatever your accommodation preference or budget, we are confident we will meet your requirements.
With a vast choice of hotel rates at our disposal, Fred. Olsen Business Travel can reserve 5-Star exclusive resorts, smaller guesthouses, country retreats and airport hotels.
We are able to secure reservations on either a guaranteed or pre-paid basis with hotels in the UK and throughout the world. Searches on our computer reservation system for hotel availability will give access to a hotel’s own live inventory and will offer the cheapest rate available.
The standard or rack rate is not always the best value, neither will the corporate rate as many hotels discount their rates depending on occupancy and season. Special offers will be presented to our staff during the initial search, and these will be quoted at the time.
Fred. Olsen Business Travel will also book a pre-negotiated rate that may have been established by a company or one of its subsidiaries or clients
Where possible, we will help to negotiate a preferred rate where the number of room-nights would merit such a rate. Hotel payment is normally settled on departure when queries can be addressed by the client and hotel staff directly. However, we can also offer a bill back service subject to conditions
Finding a parking space at a supermarket can be difficult enough, let alone at a busy airport!
At Fred. Olsen Business Travel we can pre-book secure airport parking at all UK airports, making your travel experience run smoothly. Special rates are usually available if you book up to 7 days before travel and space is guaranteed. This can be invaluable, especially at peak times.
For that extra convenience why not experience a meet and greet valet service. Available at most airports, the meet and greet service allows you to drive to your departure terminal, drop your keys at reception and head straight to check-in. Your car is parked for the duration in a secure parking area and returned to you upon arrival.
Morning flights usually mean an early start. Why not get a good nights sleep the night before and book a hotel at the airport. We can book this in addition to your airport parking and possibly save you more money!
Why not start your trip relaxing in comfortable surroundings? We can book airport lounges in many UK and worldwide airports!
With over 300 airport VIP lounges worldwide in over 190 airports, including 25 in the UK, you can add an extra touch of luxury to your next trip and make the travel experience a whole lot better.
Car hire, rail and ferry reservations can be made quickly and efficiently through either our computer reservation or by phone to a comprehensive choice of suppliers.
Fred. Olsen Business Travel has preferred supplier agreements with the leading car hire companies and is often able to provide preferential rates for our clients.
If a client has a corporate/ negotiated rate with a car rental firm then these would be built into the client's profile and adhered to at the time of enquiry.
Fred. Olsen Business Travel has access to regional, European, international and Eurostar rail rates.
Rail fares have become as complex as air fares and require specialist consultants to ensure the best ticket price is obtained. The route, journey time and ticket type will affect the price of each ticket. Our technology platforms are geared to sourcing the lowest available fare and in addition save you time.
Fred. Olsen Business Travel can offer reservation services for all major car and passenger ferry services to and from the UK and beyond. Where possible we will prepay reservations and send you a full itinerary. we can also secure cabins or club class services where required to ensure as relaxing a journey as possible
We take the hassle away from you by utilising a variety of methods to source the most cost-effective itinerary for each specific journey.
We are able to offer an excellent passport and visa service where application forms and up to date information can be obtained quickly and efficiently. Application forms are handled in a professional and efficient way, ensuring speedy response times.
For travellers wishing to take their car on the train to France, we offer fast, efficient reservations on European Rail including business class with priority boarding and full flexibility. We can also book rail tickets for journeys at home and abroad.
With our regular involvement with the hotel industry we have the knowledge and expertise to organise meetings, conferences or events of any size to your specification, either in the UK or abroad.
Fred. Olsen Business Travel has an experienced marine and offshore team. Our marine travel team deal with all aspects of marine and offshore travel requirements. The department has experience in working with multinational ship’s crew and offshore working patterns. This can range from organising large group turnarounds, booking last minute flights or transferring crew members ship to ship.
The key to our success in marine travel is our team. The long-serving specialists in our office provide decades of insight and experience. Combined with specially negotiated fares from our airline providers we are confident that we can offer a first-class service.
Our out of hours calls are covered by an experienced marine travel team. Because we understand that shipping or oil and gas companies require round the clock access to booking and ticketing facilities, we ensure the service is consistently professional by not redirecting your calls around the globe.
All original bookings can be accessed/amended, new ones made and ticketing arranged.
Marine travel bookings are received directly from vessels or Marine Personnel departments. We will work within your company travel policy guidelines. All ticketing is crossed checked to ensure accuracy and reports are run at the end of each day to ensure all necessary tickets have been issued. Unused ticket refunds are monitored regularly to ensure they have been paid promptly.
We will look after you and your companions throughout your travels
Fred. Olsen Business Travel are specialists at arranging travel for schools, clubs, organisations and like-minded people travelling together. Group rates can be obtained for a minimum of 10+ people. We can compare and negotiate group fares direct with airlines, saving you time and money.
We offer a consistent fare level – when booking your group, the fare is the same for all passengers. If you book separately or online, you will get a minimal amount of seats at one fare, increasing beyond that.
As a local independent travel agency, Fred. Olsen Travel agents take the time to listen to your staff’s needs and can identify from hundreds of different options which would be the best experience. By offering tried and tested holidays, we can ensure that your staff get the most out of their leisure time, as well as great value for their money. You will be amazed at how productive your workforce are, after they’ve enjoyed their free time to its fullest.
We have the knowledge and expertise to tailor dream holidays anywhere in the world. All provided with industry bonding and accreditation to ensure financial security and peace of mind.
...and so much more, plus your staff can visit our website or call us free on 01473 242 606 to enquire.
Do you want to incentivise your staff or reward performance with Travel Gift Vouchers to ensure they get the most out of their leisure time?
We offer a voucher purchase scheme that would benefit your staff. Investing in the leisure time of your staff helps maintain a fresh and happy attitude, which can help boost performance and work ethic. This ensures you are always getting the best out of your team!
If you would like to know more or have any questions please contact Kerrie Wilkinson on 07818 094429
Our company’s market is worldwide, which means our travel requirements are too. Fred. Olsen Business Travel are our preferred travel arrangers because they provide us with the best service. The staff are professional, knowledgeable, helpful, and patient. Sometimes our travel requirements are last minute and every time the staff at Fred. Olsen Business Travel step up and provide. The team are an asset to our business, and I am very happy to recommend them.
I joined the business in December 2023 and am absolutely loving It. I have been in the travel industry for 5 years now and previously worked for Jet2 as cabin crew up until joining Fred Olsen Business Travel team. Since joining Fred Olsen I am gaining more knowledge on the industry and learning different aspects of It each day and am excited to see the industry keep thriving in the years to come. The business travel team have been amazing to me, and they are a great team to be a part of represent the company values and I am looking forward to progressing my career at Fred Olsen in the future and look forward to continuing working with all my fellow colleagues. My favourite place to visit is the USA so far, next on my list is to visit ASIA as it looks to be a beautiful continent.
I entered the travel industry without any previous experience, but undertaking this apprenticeship has helped my confidence within the role. The opportunity to both train for the job and learn alongside, all within the office environment, has been extremely helpful. I've received incredible support from my team, colleagues, and fellow apprentices within the company. I absolutely recommend an apprenticeship to anyone.
Having completed a year in my role, I am looking to finish my apprenticeship in May, which will make me a fully qualified Business Travel consultant. I am excited about the opportunity to broaden my knowledge and advance my career with Fred. Olsen Travel.
Favourite destinations: Turkey and Florida.
Place I would like to visit: Singapore or Dubai.
I joined Fred. Olsen Business Travel in July 2023 with no prior industry experience. Through my apprenticeship, I’ve gained confidence improved communication skills, and learned effective teamwork. Six months into my studies in this industry, I am thrilled with my decision. I’ve been forging friendships with my fellow apprentices, and together, we share our experiences and support each other along the way. I take pride in being a member of a supportive Business Travel team, where we work together smoothly to tackle each day’s challenges.
Favourite destination: Greece as it is a beautiful country with their incredible food and views.
Places I would like to visit: I would love to Visit New York, Dubai, and Singapore.
After completing three NVQs in Travel/Customer Services straight from school, I spent 10 years gaining valuable experience working in retail. Following a break to raise my children, I returned to the travel industry in March 2023, joining Fred Olsen’s administration team. Over the past two years, I have enjoyed developing my skills in administration but was eager to transition into a more hands-on booking role where I can engage directly with customers and contribute to the travel planning process so have recently transferred to Fred.Olsen Business Travel in June 2025.
I am keen to expand my knowledge and continue growing within the Fred Olsen family.
Favourite Destination:
I have been lucky enough to have visited lots of countries and places across the world however Hong Kong and Florida remain my favourites.
Place I would like to Visit:
Australia
United Arab Emirates - I was lucky enough to visit three of the seven Emirates, Abu Dhabi, Dubai and Sharjah. A few of my favourite things that I did are: Dubai - Burj Khalifa and Dubai Mall, the view from the 124th floor is an epic one and is a must do in Dubai, if heights aren't an issue for you, plus there are loads of places to shop. Sharjah - A desert safari and watching an Arabian sunset in the desert, beautiful! Abu Dhabi - visiting the Sheikh Zayed Grand Mosque, majestic, all the ornate designs are stunning!
Numerous places are on my list but here are a few: Indonesia, Bora Bora, Antarctica and Rio de Janeiro.
Zimbabwe, Dubai, Abu Dhabi, Sharjah, Dominican Republic, Paris, South Africa, Botswana, Barcelona, Mallorca, Lanzarote, Doha, Rome, Salerno, Naples, Vatican City, Dublin and Edinburgh.
I started working in travel in June 2023.
I began my career in the travel industry after completing my Travel & Tourism qualification at Suffolk College. I have always been interested in travel, particularly airports and visiting different countries, which made pursuing a career in the industry a natural choice for me.
At 18, I joined Fred. Olsen Travel in the Administration department. During my time in Administration, my role involved issuing booking confirmations, collecting balance payments, and sending out passenger tickets. We also focused heavily on customer service, ensuring passengers had all the documentation they needed for their trips and assisting with any pre-holiday queries.
I spent a few years away from Fred. Olsen Travel when I relocated to London, where I worked in a corporate business hotel managing the groups department. In this role, I was responsible for coordinating group bookings, allocating rooms, and arranging conferences and meeting spaces along with booking their corporate apartments.
After returning to Ipswich, I rejoined Fred. Olsen Travel and resumed my role in the Administration department, where I progressed to Team Leader, overseeing a team of around 10 people.
After six years back in the Administration department, I decided it was time for a new challenge and was delighted to move into Business Travel. I’m excited to continue learning, developing my skills, and contributing to the team.
Favourite destination: Turkey
Place I would like to visit: Australia
I have been in the travel industry for over 30 years, of which I have worked 25 years for Fred. Olsen Business Travel. I started as a Business Travel Consultant and progressed to Assistant Manager before having my children. I then returned to work as a Senior Travel Consultant and once again progressed to Assistant Manager, Operations Manager and more recently become Head of Business Travel and Flight Services . The different roles I have had has allowed me to gain wide experience in the various areas of the business and very much enjoy the variety it gives and working to support others. Our established team is experienced in many areas, providing all travel services for the corporate and leisure traveller as well as group and marine travel.
Favourite Destination - I have been lucky enough to visit various countries including Thailand, Malaysia, Australia, Canada and the US. My favourite being the USA, particularly Florida because of the relaxed lifestyle, climate and endless places to visit.
I began my passion for travel back in college, I studied travel & tourism for 2years and then went onto complete an apprenticeship in level 3 travel consultancy in one of our Fred. Olsen Travel Shops back in 2018.
Starting my journey in 2018 I have been fortunate enough to go on a few FAM trips from a trip to Guernsey with Premier Holidays, Mini Cruise with Amadeus and multiple ship visits.
Following the completion of my apprenticeship, I spent a few additional months in the shop before transitioning to headquarters to take on a role supporting another part of the business.
This role involved providing administrative support for GoCruise & Travel and Fred Holidays. I remained in the position for over four and a half years, during which I built strong relationships with franchisees and Fred Agencies while completing my daily tasks. I’ve had the opportunity to transition into our Travel Partnership Team, where I’ve been able to broaden my skills and deepen my industry knowledge.
My ultimate favourite destination is Kos, Greece, because it truly feels like a home away from home. Every time I visit, I feel relaxed and welcome from the moment I arrive. Over the years, I have created many happy memories there, and each visit feels familiar.
I have been in the travel industry since completing my advanced NVQ Travel & Tourism qualification at Suffolk College. I joined Fred. Olsen Travel working in the Felixstowe retail branch, I was there for 6 years where I worked my way up to Assistant Manager. I thoroughly enjoyed my time there but felt ready for a change. Still wanting to stay part of the Fred. Olsen Travel family I had the opportunity to join the Business Travel Team and to date I have served 12 years with the department. My role has changed within this time frame and I am now working part time hours as a Senior Business Travel Consultant. I absolutely love my job and the people I work with!
Favourite Destination - I have been lucky to have travelled to many different countries I grew up holidaying to various Greek Islands - so I love Greece, its definitely a favourite. Also on top of my list for places I have visited is Jamaica, Mexico, Canada and Thailand.
I always knew I’d have a career in the Travel Industry. After studying Travel & Tourism throughout school and college, I was offered position at The Co-operative Travel Felixstowe, alongside studying an Extended National Diploma in Travel & Tourism at college. Between 2012-2014, I worked full time at The Co-operative Travel in Ipswich and Thomas Cook in Woodbridge. After working in retail for four years, I was looking for a challenge and change in my career when I came across the position of Business Travel Consultant here at Fred. Olsen Travel. Still wanting to be in travel, this was perfect.
Since joining in August 2014, I have had several roles including Sales Consultant, Senior Sales Consultant and Assistant Manager. Today, my role is FOCL Account Manager looking after the travel arrangements for our crew onboard Fred Olsen Cruise Lines ships. 2024 will be my 10th year with Fred. Olsen Travel and continue to love what I do.
Favourite Destination - I have been very fortunate to have travelled all over the world including The Philippines, Thailand, Kenya, various States in the USA, India, Sri Lanka and many countries in Europe. If I had to pick, my two favourite destinations would be The Philippines and Kenya. The Philippines for its stunning islands & beaches, culture and cuisine and Kenya for the amazing safaris, in particular Maasai Mara.
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9:00am to 4.00pm, Saturday
Closed, Sunday and Bank Holidays
24 hour service available – please contact us for more information
